No order confirmation email or shipping tracking not updating?

[INFO] When you arrive on this page, it means your order may have encountered one of the following issues:

• Not receiving an order confirmation email.
• Not receiving a shipping notification email.
• Receiving the wrong item.
• Not satisfied with the product.
• Delayed shipping tracking updates.
• Long waiting time for your order.
• Or any other unexpected issue.

We sincerely apologize for any inconvenience caused and will do our best to resolve it quickly.

[CONTACT] How to Resolve the Issue or Request a Refund

The fastest and most convenient way to resolve any problem is to contact us directly:

Email: info@vaniacases.shop

[REFUND] Why contact us directly?

• Buyer-initiated refunds through banks or PayPal may take up to 60 days.
• Seller-initiated refunds typically take only 3–5 business days.

In addition, we will investigate the issue. If it was our mistake that caused a negative shopping experience, we’ll not only issue a refund but may also offer extra compensation as an apology.

[WHY] Common Reasons & Solutions

1. Not Receiving Order Confirmation or Shipping Emails

[CAUSE] This issue often occurs because our system-generated emails are mistakenly filtered as spam — especially with Gmail users.

[SOLUTION] If you didn’t receive confirmation or tracking emails, please contact us. We’ll resend the order details or provide a direct tracking link manually.

2. Receiving the Wrong Item

[CAUSE] We carefully double-check every order before shipment, but rare mistakes (like labeling or packaging errors) may occur.

[SOLUTION] If you received the wrong item, you can choose between:

• A full refund.
• A replacement shipment (plus an extra phone case as compensation).

3. Not Satisfied with the Product

[CAUSE] All images on vaniacases.shop are authentic and taken from the actual products. However, differences in lighting, angle, and screen display may result in slight variations in color or texture. In addition, choosing the wrong phone model during purchase can cause a mismatch with your device.

[SOLUTION] No matter the reason, you can contact us and we’ll work to provide a satisfactory solution with minimal cost or hassle.

4. Delayed Shipping Tracking Updates

[CAUSE] We ship primarily via USPS, UPS, FedEx, and DHL. For international deliveries, tracking may appear delayed until the package reaches your country. Updates resume after customs clearance, arrival at the local warehouse, and scanning by the domestic carrier.

Delays may also occur due to flight schedule changes, customs inspections, or sorting queues.

[SOLUTION] Under normal circumstances, packages still arrive within the estimated timeframe. If you’re worried about delays, please contact us — we’ll reach out to the logistics provider to obtain the most recent internal updates.

5. Long Waiting Time for Your Order

[CAUSE] As noted, most extended waiting times are due to shipping company delays — often caused by customs clearance or sorting backlog (about 90% of cases).

[SOLUTION] We monitor all shipments actively. If your package is severely delayed or blocked (e.g., at customs), we’ll email you promptly to confirm your preference:
— A full refund
— Or reshipment with an additional phone case as compensation